Switch on our services
Our cloud property management and booking solution, Switch, has been specifically designed and developed for people just like you; event managers, organisers, coordinators, sales people, PAs, executive assistants and facilities and venue operators.
Anyone who is responsible for hiring rooms, selling or booking event space, coordinating and managing events, arranging room hire or renting out specialist equipment within their premises will benefit from at least one, probably most, of the functions that Switch can offer.
Switch simplifies administrative processes for your team, giving you more time to focus on your day job of looking after customers, running successful events and increasing sales. It also gives your clients and customers an easier way of booking and planning their visits with you, through a self-service online portal.
As Switch is a configurable web based software system, you can pick the features and functions you want to use and switch them on or scale them up as you need them.
Here’s just some of things you can switch on to maximise the potential of your space:
Comprehensive Property Management
Switch lets you manage all of your resources in one place, even if they all have different teams, uses or rates.Our fully configurable online system enables you and your teams to manage multiple spaces, facilities or services with specific rates or booking rules, all managed through a central calendar.
These include:
- Pre-event planning to do lists - intuitively setup to convert enquiries and prep your teams each day
- Offering a range of information on rooms, food, equipment, parking
- Availability periods, peak times and minimum or maximum durations
- Rate cards, discounts and promotions
- Minimum or maximum capacity or order quantity
- Payment and cancellation terms
- Dependencies with other resources
- Post-event tools to ensure payment, collect feedback and offer re-booking discounts
Online Booking and Payment Tools
With Switch, you can manage availability, booking and payments online. With these online tools you are able to offer your customers:- Live availability and real-time booking
- Instant booking for less complex services such as pitch hire or desk space
- Room hire, appointments, food packages, equipment hire and parking
- Venue tours and events
- Online payments for deposits, balance payments, instant payment
- Configurable pricing options
This reduces administration for your team and also gives you the added benefits of:
- Retaining manual confirmation of bookings for more control
- Managing individual customers and block bookings with customer level validation
- Sending messages to the wider events team
- Removing the occurrence of double bookings
- Smart software which can offer customers alternative times, dates and spaces, or drive them to book viewings for larger event spaces
Self-Service Customer Portal
Switch’s event planning portal gives your customers the flexibility to manage their bookings. You can provide multiple options for them to tailor their experience, such as:- Pre-ordering food and equipment
- Managing guest lists and visitors
- Amending booking times, dates, number of people
- Making online payments
- Organising 3rd party suppliers
- Choosing and confirming room layouts, setup and AV requirements
Customer Relationship Management (CRM) System
Keeping your customers informed and engaged is key to building loyalty, driving sales and developing new opportunities. With Switch’s built in CRM system, you can:- Set up regular, automated, customised email and SMS communications by using system templates
- Send automatic emails to confirm bookings, acknowledge enquiries, share menus and issue invoices, follow up
- Apply variable prices and payment terms for different customer groups
- Manage user permissions at individual or company level
- Segment customers based on type hire, event, location and activity
- Run targeted promotions to customer groups and marketing campaigns aimed at repeat customers, lapsed enquiries or seasonal events
- Capture marketing insights from reports on how space is being used and could be used in new ways
Performance Management and Reporting
Giving you real time insights into how your spaces and venues are performing, Switch has a comprehensive management reporting system. You can configure the reports in an online dashboard to show what is most important to you. This includes:- Touch of a button reporting on key data and measurements such as revenue, bookings, conversions, attendance, food and drink sales or occupancy for each individual venue or space within specific time frames or as a cumulative measure over time
- Real time access to a range of data so you can allocate budgets, targets and performance measures based on the usage, profitability and revenue tailored to your overall objectives
- Configure reports in multiple formats and electronically share with your teams or suppliers
Switch on the potential of your space.
